We want you to love your ProDentim furniture. If you're not completely satisfied, we're here to help.
We offer a comprehensive 30-day return policy to ensure your complete satisfaction with your ProDentim furniture purchase.
You have 30 days from delivery to initiate a return
Receive a full refund for items in original condition
We cover return shipping costs for eligible items
Simple online return process with tracking
Log into your account or contact our customer service team to start the return process. You'll need your order number and reason for return.
We'll email you a prepaid return shipping label and detailed instructions for packaging your item.
Carefully package the item in its original packaging, including all accessories and documentation.
Attach the return label and drop off at any authorized shipping location or schedule a pickup.
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Need a different size, color, or style? We make exchanges easy with our streamlined process.
Exchange for a different size of the same item at no additional cost (subject to availability).
Switch to a different color or finish of the same item with free return shipping.
Exchange for a completely different item with price difference adjustment.
If your item arrives damaged, contact us immediately. We'll arrange for a replacement or full refund at no cost to you.
If you receive the wrong item, we'll cover all costs for return shipping and send the correct item immediately.
Items with manufacturing defects are covered under our warranty and can be returned or exchanged at any time.
We provide prepaid return labels for most items. Simply use the label we provide and drop off at any authorized location.
For oversized items, we'll arrange for pickup at your location. There may be a small fee for this service.
International customers are responsible for return shipping costs. We recommend using a trackable shipping method.
Items covered under warranty can be returned or exchanged at any time during the warranty period. Our warranty covers:
Warranty claims are processed separately from regular returns and may require additional documentation.
Need help with a return or exchange? Our dedicated returns team is here to assist you:
+1 3393317676
Mon-Fri: 8AM-8PM PDT
Sat: 9AM-5PM PDT
support@prodentimchair.us
Response within 24 hours
Track returns and exchanges
Available 24/7